Privacy Policy

1. Introduction

Zentralink ("we", "our", "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital marketing services and website.

By using our services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and password when you register or enquire.
• Business Profile: Company details, industry, address, website URL, and business type.
• Project Data: Content, images, brand assets, and materials you provide for marketing campaigns.
• Payment Information: Billing details processed securely through our payment providers. We do not store credit card numbers directly.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and interaction patterns.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: Session cookies for authentication and preference cookies for user experience. See Section 8 for details.
• Analytics: Campaign performance metrics and reporting data.

2.3 Information from Third-Party Integrations

When you connect third-party platforms as part of our marketing services, we may receive data from those platforms as required to manage your campaigns (e.g., Facebook Business Manager, Google Analytics, Google Ads).

Google API Services User Data Policy: Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and deliver our digital marketing services
• Manage your account and provide customer support
• Create and manage marketing campaigns on your behalf
• Analyze usage patterns to improve our services
• Send administrative notifications (account updates, project status)
• Comply with legal obligations and enforce our terms

4. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting, analytics, and marketing technology providers — only as needed to operate our services.
• Third-Party Platforms: When you authorise us to manage campaigns on platforms like Facebook or Google, data flows to those platforms as required.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including HTTPS/TLS encryption, role-based access controls, and regular security audits.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. When you close your account, data is deleted within 30 days and backup copies are purged within 90 days.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at privacy@zentralink.com.

8. Cookies

We use essential cookies for authentication, preference cookies for user experience, and analytics cookies to understand how you use our platform. You can control cookies through your browser settings.

9. Australian Privacy Act

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Australian users have the right to access and correct their personal information. Complaints can be directed to the Office of the Australian Information Commissioner (OAIC).

10. International Data Transfers

Your data may be processed in countries outside Australia, including the United States (cloud hosting providers). We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy:

• Email: privacy@zentralink.com
• Website: zentralink.com/contact